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Apply for an HM Armed Forces Veteran Card

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Accessibility statement for Apply for an HM Armed Forces Veteran Card

This accessibility statement applies to Apply for an HM Armed Forces Veteran Card (opens in a new tab).

This website is run by the Ministry of Defence. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Feedback and contact information

If you have any problems not listed on this page or think we're not meeting accessibility requirements, contact veterans-uk@mod.gov.uk or contact Veterans UK Helpline

  • freephone (UK only): 0808 1914 2 18
  • telephone (overseas): +44 1253 866 043

Normal Service 8.00 am to 4.00 pm Monday to Friday

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, you can report an accessibility problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Ministry of Defence is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 6th December 2023. It was last reviewed on 16th January 2024.

This website was last tested on 30th November 2023. The test was carried out by DAC Digital Accessibility Centre LTD.

We used this approach to deciding on a sample of pages to test. The test combines technical auditing with disabled user feedback. The test does not list each specific area that requires change but highlights patterns of problems where they exist. The test covered the end-to-end digital service.